PRIVACY STATEMENT
Last Updated: March 1st, 2019
This Privacy Statement explains how we handle your personal information
we collect when you use our TBK-SuperV Services over the
Internet and mobile applications, including http://cloud.tbkvision.com or http://p2p.tbkvision.com
(collectively, the “TBK SuperV Services”). This Privacy Statement also
applies to any personal data we collect from the operation and use of products
we sell while connected to the TBK SuperV Services (the “Products), and
any other TBK SuperV Services that links to this Privacy Statement.
Please review this Privacy Statement carefully. By using the TBK SuperV Services,
you agree to the personal data practices explained below. If you do not agree with these
practices, please do not use TBK SuperV Services, or otherwise provide us
with your personal information.
We may modify this Privacy Statement at any time. If we make any
material changes to this Privacy Statement, we will notify you by the email
address specified in your account or by means of notice on the Website prior to
the change becoming effective. Amendments to the Privacy Statement are
effective immediately when posted on this site. Your continued use of the TBK SuperV
Services after posting of amendments will be deemed your acceptance of the
changes to this Privacy Statement.
You can determine when this Privacy Statement was last revised by
referring to the date it was “Last Updated” above.
1. Collection
of Information
When you interact with us and our TBK SuperV
Services, including through a connected Product, we will collect information
about you, including “personal information” and “non-identifying information.”
“Personal information” means
information about you that specifically identifies you or, when combined with other
information we have, can be used to identify you, such as name, telephone
number, email address, physical address, and payment information.
“Non-identifying information” means information that alone cannot
directly identify you, such as product serial numbers, log data that
automatically records information about your visit, such as your browser type,
domains, page views, the URL of the page that referred you, the URL of the page
you next visit, your IP address, and page navigation, unique device ID collected
from Products and your mobile devices, data from cookies, pixel tags, and web
beacons, video content files that do not contain personal visual identity
information, the country and time zone
of the connected Product, geo-location, mobile phone carrier identification,
and device software platform and firmware information.
2. How
We Collect Your Information
We collect
personal information about you through the TBK SuperV Services in several
ways.
§ When you register with TBK SuperV Services and activate
Products: You voluntarily provide us with personal information when you
create your account to use TBK SuperV Services or register a Product for
online video access and viewing (“Account”). In addition, when you install and
activate Products, you will be asked to provide certain basic information via
our TBK SuperV Services, such as your camera name, the camera’s
verification code, and serial number, which are unique to the Product connected
to the TBK SuperV Services and associated with your Account.
§ When you purchase Products from us or subscribe to online data
storage services: When you pre-order or makes purchases through our TBK SuperV
Services, we request that you provide your payment information, such as a
credit card number, account security code, name, address, and any other
information necessary to complete the transaction and ship the Product to you.
You personal information will be saved as your user profile in your Account,
including payment information for recurring charges.
§ When you saved and shared video content with others on the TBK SuperV
Services: When you save and share content through TBK SuperV Services,
like video clips, live video streams, images, captions, and comments (“Your Content”),
for other individuals to access, we will collect identifying information that
will allow you to save and share Your Content, such as your email address and
email address of the person you elect to share your content with.
§ When you elect to refer the TBK SuperV Services to a friend: Through our TBK SuperV Services, you may be able to invite
other people such as friends or family to use TBK SuperV Services and
download our mobile app. We collect that person's email address to automatically
send an email invitation on your behalf. We collect this information to send
this email, to register your friend or family member if your invitation is
accepted, and to track the success of our invitation services. In order
to refer a friend, you must first obtain the consent from the person being
referred to provide information on their behalf and inform them that they will
be receiving a communication from us.
§ When you connect your TBK SuperV Services’ Account, or share
Your Content, with your social networking account: When
you connect or link to our TBK SuperV Services via social networking
sites, including by sharing Your Content with friends via your social
networking account, such as Facebook, we collect your profile information from
your social networking account. For
information on what information is shared with us, please review the privacy
settings in your social media account or the permission screen presented at the
time of connection.
§ When you contact us for support: When
you respond to our e-mails, contact our customer service, or use other customer
support tools, we collect your information to provide you with support, verify
your identity with your Account profile information, and confirm your Product.
We collect non-identifying information through the TBK SuperV Services in
several ways.
§ When you use the TBK SuperV Services to help us understand how
you are using the service, improve TBK SuperV Services, and support: We often collect
industry-standard non-identifying information when you access our TBK SuperV
Services. We collect this type of
information to provide you with a more relevant experience, to prevent misuse,
and to ensure that our TBK SuperV Services are working properly. We may also record adjustments you make to
our Products through the TBK SuperV Services. We store this information
along with data collected directly by your Product. If you have questions about
the security and privacy settings of your mobile device, please refer to
instructions from your mobile service provider or the manufacturer of your device
to learn how to adjust your settings.
We
use also use cookies, web beacons, pixel tags, and other technologies to keep records, store your preferences,
improve our advertising, and collect certain non-identifying information, like
log data and device data. In particular, we use cookies that allow us to
connect your TBK SuperV Services activity with other information we store
about you in your profile or as related to your interactions with TBK SuperV
Services. This allows us to better understand how you use our TBK SuperV
Services and Products, diagnose and troubleshoot any problems your having, and
otherwise administer and improve our TBK SuperV Services and Products. The
use of cookies also helps you to smoothly navigate our TBK SuperV Services. We may also engage one or more third
party service providers to serve online advertisements on our behalf via TBK SuperV
Services. They may use a pixel tag or other similar technology to collect
anonymous information about your visits to sites, and they may use that
information to target advertisements for our Products and TBK SuperV
Services. This information is collected anonymously, in a manner that does not
personally identify you. For more information regarding this practice and to
opt-out of such collection and use of this information by our third party
service providers, please see Networkadvertising.org.
§ When you saved and shared video content with others on the TBK SuperV
Services: When you save and share Your Content through TBK SuperV
Services for other individuals to access, we will collect non-identifying information that will
allow you to save and share Your Content.
§ When you elect to visit a third party site from the TBK SuperV
Services: Our TBK SuperV Services may also contain links to other
websites operated by third parties and may include social media features such
as Facebook and Twitter buttons (such as “Like,” “Tweet” or “Pin”). We record
your interaction with these links.
§ When you stream Your Content to the TBK SuperV
Services: When you use the Product’s recording or
streaming features, we may record and process video and/or audio content from
the Product. This may include
capturing and emailing to you portions of this data as part of a notification
or analyzing the data to identify motion or other events. We may process
information from your Product so that we can send you alerts when something
happens. In addition, if you have the recording features enabled, we will capture,
process and retain video and audio data recordings from your device for the
duration of your recording subscription period.
This Privacy
Statement does not apply to the collection of information in any way other than
as listed above.
3. Your Choices
We think that
you benefit from a more personalized experience when we know more about you and
your preferences. However, you can limit the information you provide to us as well as the communications you
receive from us through your
Account preferences.
Commercial
E-mails
You may choose
not to receive commercial e-mails from us by following the instructions
contained in any of the commercial e-mails we send or by logging into your
Account and adjusting your e-mail preferences. Please note that even if you
unsubscribe from commercial email messages, we may still e-mail you
non-commercial e-mails related to your Account and your transactions on the TBK SuperV
Services.
Cookies and
Tracking
You may manage
how your mobile device and browser handles Cookies by adjusting its privacy and
security settings. Mobile devices and browsers are different, so refer to
instructions related to your device and browser to learn about cookie-related
and other privacy and security settings that may be available. While you may
choose to block or not allow the use of Cookies, doing so may impair your use
of TBK SuperV Services. Currently, we do not alter our data collection and
use practices in response to Do Not Track signals.
If you prefer
not to receive interest-based ads from us
on third party sites, you can subscribe in accordance with instructions.
You can opt-out
of being targeted by certain Third-Party Ad-Servers and we served ads online using the National Advertising Initiative’s
Opt-Out Tool, the About Ads Opt-Out Tool, or on TRUSTe’s site.
Device Data
You may manage
how your mobile device and mobile browser share certain device data with us by adjusting the privacy and
security settings on your mobile device. Please refer to instructions provided
by your mobile service provider or the manufacturer of your device to learn how
to adjust your settings.
4. How
We Use Information
In order
to provide a better user experience, we, or our vendors on our behalf, use
information collected as described in this Privacy Statement to:
§ Operate, maintain, improve, and develop
our TBK SuperV Services and Products;
§ To personalize your experience with our TBK SuperV
Services and Products;
§ Increase the safety of our TBK SuperV
Services and Products – for example, for user
authentication, security protection, fraud detection, filing, and backups;
§ Provide you with interest-based ads and
offers for products and services from us;
§ Facilitate and fulfill orders placed
through our TBK SuperV Services;
§ Answer your questions and respond to your
requests;
§ Perform analytics and conduct customer
research;
§ Communicate and provide additional
information that may be of interest to you about our products and services;
§ Send you reminders, technical notices,
updates, alerts, support and administrative messages, service bulletins, and
requested information;
§ Manage our everyday business needs, such
as auditing, administration of our TBK SuperV Services, forum management,
fulfillment, analytics, fraud prevention, and enforcement of our corporate
reporting obligations and Terms of Service, or to comply with the law;
§ Allow you to save
and share content through our TBK SuperV Services; and to
§ Enhance other information we have about
you to help us better understand you and determine your interests;
Unless you
choose to unsubscribe, we may contact you by sending electronic communications
in order to inform you about new products and services. We also may use
information collected as described in this Privacy Statement with your consent
or as otherwise required or permitted by law.
5. How We Share Your
Information
You may understand that we may disclose personal information to
cloud service provider, network service provider and other service providers
with non-disclosure agreement. The following are the limited situations where
we may share personal information:
§ We share your personal information with our
affiliates, who are required to use that information in accordance with the
purposes described in this Privacy Statement.
§ We use service providers, vendors,
technicians and other third-parties to help us process, store, and protect some
of your data and otherwise help us administer our Products and TBK SuperV
Services effectively, provide a better user experience, process your purchases,
and increase the quality of our Products and TBK SuperV Services. These third-parties are forbidden from
using your personal information for non-TBK SuperV purposes and are
required to protect your information in accordance with this Privacy
Statement.
§ We may provide information to
third-parties if we believe in good faith that we are required by law to do so.
For example, to comply with legal orders and government requests; response to a
subpoena, or similar legal process, including to law enforcement agencies,
regulators, and courts in the United States and other countries where we
operate; to protect the interests of our customers and users of the TBK SuperV
Service; to respond to claims that any content posted or displayed using the TBK SuperV
Service violates the rights of third parties; in an emergency protect the
health and safety of users of the TBK SuperV Service or the general
public; or to enforce compliance with our Terms of Service.
§ If us and/or all or part of our assets
are ever sold or transferred, your personal information may be among the items
sold or transferred.
§ We share information to protect our own
legitimate business interests when we believe in good faith that we are
required or permitted by law to do so. For example, we may share your personal
information as needed to support auditing, compliance, and corporate governance
functions; to combat fraud or criminal activity; to protect our rights or those
of our affiliates and users; or as part of legal proceedings affecting us.
We may also disclose non-identifiable information (for example,
aggregated or anonymized data) publicly or with third-parties. For example, we may share
non-identifiable information:
·
for the same
reasons we might share Personal information;
·
to better
understand how our customers interact with our TBK SuperV Services and
Products, in order to optimize your experience, improve our products, or
provide better services;
·
for our own
research and data analytics;
·
with our
vendors for their own analysis and research;
·
to facilitate
targeted content and ads; or
·
with
Third-Party Ad-Servers to place our ads on the TBK SuperV Services and on
third-party sites, and to analyze the effectiveness of those ads.
This Privacy Statement does not
cover the collection methods or use of the information collected by Third-Party
Ad-Servers, and we are not responsible for cookies or other tracking technology
in third party ads. We encourage you to review the privacy policies or statements
of these third party advertising companies to learn more about their use of
cookies and other technologies. If you would like more information about this
practice and to know your choices about not having this information used by
third party advertisers, please visit http://www.networkadvertising.org and
http://www.aboutads.info/choices/.
6. Securing
Your Personal Information
We have implemented commercially
reasonable administrative, technical, and physical security controls that are
designed to safeguard personal information. Your personal information is stored
using Amazon’s S3 cloud service, who is obligated to also protect your personal
information. We also conduct periodic reviews and assessments of the
effectiveness of our security controls.
Notwithstanding the above, no method
of transmission over the Internet, or method of electronic storage, is 100%
secure. Therefore, we cannot guarantee that your personal information is under
absolute security with the existing security technology. If you have any questions about the
security of our TBK SuperV Services, you can contact us.
7. Accessing and Correcting Your Personal
Information
Keeping your
personal information current helps ensure that we provide you with the most
relevant offers. You can access and update your personal information via your
Account profile. While we are ready
to assist you in managing your subscriptions, deactivating your account, and
removing your active profile and data, we cannot always delete records of past
interactions and transactions. For example, we are required to retain records
relating to previous purchases through our TBK SuperV Services for
financial reporting and compliance reasons. In addition, because of the way we
maintain certain services, after you delete certain information, we may
temporarily retain backup copies of such information before it is permanently
deleted.
We will retain
your personal information for as long as your account is active or as needed to
provide you services and to maintain a record of your transactions for
financial reporting purposes. We will also retain and use your personal
information as necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements.
8. Social Community
Features and Social Networks
Social Community Features
Our TBK SuperV Services may allow you to publicly post or share
information, communicate with others, or otherwise make information accessible
to others. Prior to doing so, please read our Terms of Service carefully. All
the information you post, share, or communicate may be accessible to anyone
with Internet access, and any personal information you include may be read,
collected, and used by others.
Social Networks
You have the option to link social networks, such as Facebook, to your
Account. You will be able to post activity to your social network. By
proceeding through any of the above steps, you grant us permission to access
all of the elements of your social network profile information that you have
made available to be shared and to use it in accordance with the social
network’s terms of use and this Privacy Statement.
9. Children’s Privacy
We do not intend that any portion of its TBK SuperV
Services will be accessed or used by children under the age of thirteen, and
such use is prohibited. Our TBK SuperV Services are designed and intended
for adults. By using the TBK SuperV Services, if individual, you represent
that you are at least 18 years old and understand that you must be at least 18
years old in order to create an account and purchase the goods or services
advertised through our TBK SuperV Services; if company, you represent that
you have authorization to purchase and install the Products, and create an account
to TBK SuperV Services. If we obtain actual knowledge that an account is
associated with a registered user who is not at least 18 years old or without
authorization, we will promptly delete information associated with that
account. If you are a parent or
guardian of a child under the age of 13 and believe he or she has disclosed
personally identifiable information to us please contact us. A parent or
guardian of a child under the age of 13 may review and request deletion of such
child’s personally identifiable information as well as prohibit the use
thereof.
10. International Users
The TBK SuperV Services is intended for United States residents.
Your personal information will be collected and stored in the United States,
and subject to the laws of the United States. If you reside in a country outside the
United States, please note that the data protection and privacy laws of the
United States may not be as protective as the laws in your country. You are solely responsible for
compliance with foreign laws, not us, when you provide your personal
information and use the TBK SuperV Services from outside the United
States. You agree that the laws of
the United States will govern the processing of your personal information,
including any obligations of security and third party sharing.
11. Contact Us; California Privacy Rights
Please contact us if you have any questions or comments about our privacy
practices or this Privacy Statement. Please provide: (i) your name (or
nickname) and preferred method of contact; and (ii) the details of your request
or comment along with any corresponding website links.
Pursuant to Section 1798.83 of the California Civil Code, residents
of California can obtain certain information about the types of personal
information that companies with whom they have an established business
relationship have shared with third parties for direct marketing purposes
during the proceeding calendar year. In particular, the law provides that
companies must inform consumers about the categories of personal information
that have been shared with third parties, the names and addresses of those third
parties, and examples of the types of services or products marketed by those
third parties. To request a copy of the information disclosure provided by us pursuant
to Section 1798.83 of the California Civil Code, please contact us via the
email or address stated above.
Please allow 30 days for a response.
Copyright@2019. ALL RIGHTS RESERVED.